Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
Background Check Statement:
Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.
Eligibility for Employment:
Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed.
Completion of a master's degree and 5 years post master's professional student affairs work experience. Experience supervising undergraduate staff, advising student groups, training staff, working with residential learning communities, programming, and presenting are required. Demonstrated experience regarding commitment to inclusion and social justice is a must. Case management and serving on-call/crisis response experience is essential. The ability to effectively solve problems is imperative. Also expected is the ability to successfully communicate, collaborate, motivate, and educate students and staff.
Essential Duties and Responsibilities:
Supervise 3-5 Master's Level Professional Coordinators: Coordinate weekly staff meeting in order to disseminate information, Conduct bi-weekly one-on-one meetings with staff members, Complete formal evaluations of staff members annually, Work to create an environment of mutual support and encouragement of team work, Provide on-going training and development for staff members, Oversee management of programming and staff development budgets.
Supervise 1-2 administrative assistants
Supervise either Student Leadership (Residence Hall Association, National Residence Hall Honorary, Hall Councils and Leadership Development Initiatives) or Student Success (Residential Learning Communities, Faculty-in-Residence, Academic Initiatives and Assessment).
Assist in creating and providing oversight for $500,000+ budget.
Oversee Service Desk Operations; In-direct supervision of 10-15 Desk Assistants and Implement and evaluate management of mail coordination, residential key system and customer service.
Along with the professional staff team, develop and assist in achieving department goals.
Discuss, implement and evaluate policy-making decisions affecting Residence Life.
Provide input and assist in the preparation of the Residence Life budget.
Complete reports for the Senior Associate Director of University Housing for Residence Life
Attend Residence Life staff training, as well as related professional development opportunities within University Housing and Student Development.
Attend and participate in Residence Life full-time and graduate assistant meetings.
Attend all-University Housing and Student Development meetings.
Meet bi-weekly with Senior Associate Director of University Housing for Residence Life.
Develop and complete a professional development plan.
Develop and maintain collaborative relationships with other departments on campus.
Perform administrative tasks as delegated by the Senior Associate Director of University Housing for Residence Life and maintain essential office records.
Coordinate staff manual revisions and oversee the dissemination of policy and protocol updates and changes.
Serve on committees, task forces and search committees as requested or approved by supervisor.
Serve on at least one non-UH committee in Student Affairs or Academic Affairs.
Coordinate and manage the residential education program across all 20 residence halls and all residence life staff.
Develop departmental expectations, policies, procedures, and resources for creating social justice priorities in the residence halls.
Hold self, students and staff members accountable to departmental expectations of creating an inclusive environment in the residence halls.
Challenge colleagues and staff to recognize their biases and grow in their understanding of themselves and their role in social justice advocacy.
Develop and utilize skills to work with diverse student and staff populations.
Maintain sensitivity to different perspectives and identities.
Address all bias-related comments and/or behaviors.
Learn inclusive ways to advocate for the needs of all staff and students.
Facilitate the creation of an environment that promotes the education of staff and students around topics of social justice.
Provide oversight and support to the Residential Education Committee.
Assist in creating a vision, goals, and learning outcomes for the Residential Education.
Review and monitor assessment for the Residential Education.
Ensure staff members in their area have implemented the defined Residential Education expectations.
Case Management for Student Wellness and Conduct
Clearly communicate, interpret and enforce department and university policies to staff and students.
Ensure staff members are appropriately confronting and documenting behavior issues and concerns.
Review all incident reports and documentations and consult on relevant incident reports as needed.
Consult on educational interventions to minimize behavioral issues within the community.
Supervise the case management responsibility for Coordinators, including follow-up and referrals in consultation with the Office of the Dean of Students.
Serve as a resource or referral for information for students of concern.
Recommends student dismissal from the residence halls in student conduct cases.
Serve as on Student Conduct hearing boards as needed and available.
Provide leadership during crises in the residence hall and in the greater campus community.
Participate in a rotating weekly on-call system providing emergency assistance to staff and residents.
Become familiar with and follow all institutional and departmental guidelines regarding emergencies.
Create and assess current crisis management policies and procedures.
Guide staff through successful implementation of the Residence Life and Appalachian State crisis protocol.
Be accessible, visible and present during all check-in and check-out dates.
Attend staff-planned community development activities and educational events.
Promote recognition and appreciation of students and staff.
Create vision and goals for the side of campus in which they oversee.
Teaching & Presentations
Teach one university course each academic year if applicable
Coordinate presentations for fall and spring Coordinator, Graduate Assistant, and Resident Assistant training as well as on-going staff developments and in-services.
Facilitate periodic professional development sessions for the University Housing staff.
Make efforts to get to know residents, students, and staff, maintaining a level of visibility with each group.
Make efforts to get to know
Promote student involvement in residence hall activities, hall governance, and general co-curricular campus life.
Provide counseling or referral for residents with academic, personal or career concerns.
Function as a resource for accurate information concerning University life.
Oversees hiring, disciplinary documentation, and terminations of full-time and part-time staff members including students.
Assist the Assistant Director for Recruitment, Selection, and Training with the selection and training of all student staff members as needed.
Review graduate and undergraduate staff GPAs each semester to insure alignment with Residence Life policy.
Train supervisors in techniques and methods for instituting on-going constructive evaluations of staff.
Conduct periodic evaluations of job descriptions, staff remuneration, and staffing structure.
Develop and maintain collaborative working relationships with campus partners.
Attend one Residence Hall Association and Resident Assistant Council meeting a semester.
Work closely with the Housing Administration staff regarding room changes, consolidations, occupancy reports, withdrawals, etc. and Housing Facilities regarding maintenance, housekeeping, and facility issues.
Serve as primary liaison to parents for the area of responsibility.
Master's degree in student affairs or related field. Experience supervising graduate student and full-time staff, budgeting, and teaching is ideal. Demonstrated professional involvement is preferred. Familiarity with a Residential Curriculum, Faculty-in-Residence program, and Maxient Student Conduct Software is also desired.
Type of Position: Full Time Position
Work Schedule/Hours: Monday-Friday 8-5, with some evening and weekend hours
Department: University Housing-Residence Life - 325000
Appalachian State University, located in Boone, North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as engaged global citizens who understand their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. Appalachian enrolls about 18,000 students, has a low faculty-to-student ratio and offers more than 150 undergraduate and graduate majors. It is one of 16 universities in the University of North Carolina system.