Description
IRL EFD Central Core Lab
5361 NW 33 rd Avenue, Fort Lauderdale, Florida 33309
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) part time, day shift, Call Center Representative today with IRL - East FL Core Lab.
The IRL East Florida Division (EFD) Central Microbiology Laboratory supports 14 HCA facilities in the East Florida Division as well as multiple HCA hospitals in the FL panhandle, Georgia and South Carolina. In addition, the EFD Central Microbiology Lab supports a large network of outreach clients across south Florida, the US, and several international clients. Our beautiful state of the art laboratory is open 24/7 and performs 1M tests annually.
Benefits
IRL - East FL Core Lab, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Fertility and family building benefits through Progyny
- Free counseling services and resources for emotional, physical and financial wellbeing
- Family support, including adoption assistance, child and elder care resources and consumer discounts
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan
- Retirement readiness and rollover services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Come join our team as a(an) Call Center Representative. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!
Seeking a Call Center Core Lab Representative to provide expertise and champion results. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels the patient experience is as meaningful as we do.
You Will:
- Provide front line client support to facilitate laboratory information exchange through handling of incoming and outgoing telephone interaction as well as thorough documentation of such interactions.
- Assist in the set up of new accounts providing pricing information to new clients.
- Dispatch phlebotomists across Miami/Ft. Lauderdale for requested appointments.
- Deliver critical results to clinicians and the state of FL.
- Perform duties consistent with written procedures and regulatory requirements.
- Support the department in achieving department goals for service, quality, regulatory compliance, financial performance, patient satisfaction, healthy work environment, and integration of intra and inter-departmental activities.
You Should Have:
- A High School or GED required
- Vocational/Technical diploma preferred
- 1-3 years of call center experience
Integrated Regional Labs is a full service provider for clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital based rapid-response laboratories present in four HCA Healthcare divisions within the state of Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers and commercial accounts.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies(r) by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual." - Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Call Center Representative opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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