Would you like to join a growing, compassionate team of people who share a vision for a brighter future? El Futuro is the leading provider of behavioral health treatment to Latino families in North Carolina. Our mission is to nurture stronger familias to live out their dreams.
El Futuro is currently hiring a full-time Client Services Directorbased in the Durham office to provide leadership, management, and oversight of the client services department in accordance with the strategic plan and vision of El Futuro. To ensure operations and program quality, compliance with policies and guidelines, and to develop, oversee, and execute the goals and objectives for clinical services programs.
The ideal candidate is a leader who exemplifies our mission and values to nurture stronger familias to live out their dreams, a strong communicator who can foster and maintain positive relationships between leadership, clinicians, and staff. They are a seasoned administrator who can set standards, facilitate change, and instill compassionate accountability at all levels. They have experience with community/non-profit mental health or healthcare organizations and demonstrated experience working with or awareness of the context of traditionally under-resourced communities, preferably the Latino community.
Currently, El Futuro is providing all services virtually. This position will begin remote with a flexible work schedule, with some required weekly meetings (including Fridays 9-11:00).
Direct the planning, implementation, administration, and evaluation of all client services and programs.
Provide vision, supervision, coaching, and guidance to direct reports.
Cultivate an environment of cultural humility within clinic-based services, providing clinicians with access to appropriate culturally-informed training and supervision.
Identify and promote implementation of appropriate treatment models of care within clinic-based programs, including developing appropriate learning opportunities in evidence-based practices.
Establish and implement appropriate policies, procedures and processes related to clinical and enhanced program services.
Collaborate with Leadership Team to establish programmatic goals, deliverables, policies, and budgets in order to ensure sustainable funding for core clinical work.
Collaborate with Human Resources in policy development impacting clinical staff.
Develop and sustain collaborative relationships with identified funders, including MCOs and grantors, in the areas of quality improvement, audits, and program outcomes and fundraising.
Build strategic partnerships with area providers to transition towards an integrated behavioral health system of services and support.
Participate in El Futuro communications and advocacy efforts, including local and national audiences.
In collaboration with the Director of Advancement and Strategy, prepare, implement and manage the client services annual budget.
Communicate and hold the department accountable for achieving identified financial benchmarks and elements of performance.
Ensure client services programs are compliant with state and federal regulatory standards.
Contribute to a positive work environment by following through on tasks, taking initiative, working with the team and identifying solutions.
General Responsibilities of El Futuro Staff:
Participate actively in All Staff Meetings.
Play an active role in the continued development of El Futuro’s work via participation in development and other agency-wide activities.
Engage in learning opportunities through “La Mesita”, El Futuro’s training platform and network of bilingual providers in North Carolina.
To apply, submit your resume and cover letter, with your salary expectation, to email@example.com.
El Futuro is an Equal Opportunity Employer and does not discriminate in its employment decisions on the basis of any protected category. El Futuro is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.
Master’s Degree in related field or minimum 10 years of leadership experience in community-based organizations.
Preferred five to seven years of management experience and/or program development.
Preferred three years of supervisory experience.
Ability to apply common sense understanding to carry out highly-complex, multi-step instructions and make appropriate independent decisions as necessary.
Demonstrated ability to handle highly confidential information and understanding of HIPAA compliance and regulations.
Intermediate skill level using Google Suite and MS Office products.
Experience and familiarity with report writing, ability to produce quality materials within tight time frames and simultaneously manage several projects.
Professional, self-motivated, results oriented.
Strong communication skills (written/verbal/presentation).
Detail oriented, with the ability to manage multiple tasks in parallel on an ongoing basis.
Demonstrated collaborative working style, especially with Leadership Team peers.
Ability to adhere to schedules and deadlines.
Internal Number: 101
About El Futuro
El Futuro is a one-of-a-kind place where Spanish-speaking immigrants can access culturally-responsive mental health services. We are a community-based program, founded as a volunteer effort in 2001 to meet the otherwise unmet need for bilingual mental health services for the growing Latino immigrant community in North Carolina.
Since forming as a nonprofit in 2004, and despite drastic reductions in public funding for community-based mental health care, El Futuro has grown to become North Carolina’s trusted resource for trauma-informed, culturally-responsive mental health services. Our staff and agency have received numerous honors including the 2006 Mental Health Association in North Carolina Heroes in the Fight Award, 2007 North Carolina Latino Diamante Award, and 2007 Citizen Award from the Independent Weekly. El Futuro is also an AHEC Center for Excellence.
Our most meaningful achievements, however, are when families grow stronger and get back to their dreams for the future that brought them to our community in the first place. We’re honored to know that our number one source of referrals is from friends and family of clients, reflecting the confianza (trust) we’ve built w...ith Latino families over the years.
Today, with clinics in both Durham and Siler City and a growing effort to improve the quality of mental health care for Latino families across the state through La Mesita (El Futuro’s Latino Mental Health Provider Network), our mission is to nurture stronger familias to live out their dreams. We hope you’ll join us in this important work.