Job Description Remote position Schedule is Tuesday-Saturday 2:30pm-11pm eastern time.
Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time lifestyle management services, leveraging the outcomes tools in support of optimal care.
Member Support: - Consultation - Provides telephone triage, crisis intervention and related services. - Assesses memberâ™s immediate clinical needs and utilizes appropriate clinical tools to identify and provide services. - Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management. - Determines appropriate intervention, action steps in dealing with memberâ™s situational concerns including members in crisis.
Counseling: - Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and worklife concerns. - Can consist of individual, joint or family sessions - can be stand alone or on-going sessions - Provides clinical services utilizing a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care and engagement of members and are in alignment with the memberâ™s theory of change. - Uses appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, or biopsychosocial functioning of members. - Provides intensive case management and consultation for clinical risk cases and management referrals.
Informational Services: - Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs - Assists members with linkage to resources to aid in the alleviation of stressors
Team member support: - Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members - Interacts with internal and external providers as appropriate to discuss clinical questions and concerns regarding specific cases - Provides consultation to supervisors and other account representatives in order to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty, critical incidents and other work-related problems
Compliance with Policies and Regulatory Standards: - Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality. - Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements. - Maintains current licensure in good standing, seek professional development and meet all licensure requirements
Required Qualifications -Ability to establish and maintain a high level of customer trust required -Experience in handling mental health and psychiatric care, family situations, and relationship concerns required -1+ year of crisis intervention (suicide, detox, substance abuse, domestic violence) skills required -Experience in facilitating patient/client positive behavioral change required -Strong computer and literacy skills required -Licensure: Valid independent professional licensure to practice per state regulations in one or more is required: LCPC, LISW, LPC, LMFT, LCSW, LMHC or Clinical Psychologist
Preferred Qualifications 1+ years of EAP, Behavioral Health or Social Services experience is preferred -Call Center experience preferred -Familiarity with brief therapy models and Motivational Interviewing preferred -Experience working with diverse populations preferred
Education Master's degree
Business Overview At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Internal Number: 1563943BR
About CVS Health
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.
At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country’s health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to... attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.
We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.
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