Career Center

Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021.

Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission.

Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient's primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.

**Remote opportunity - Open to North Carolina residents only

General Description of the Job Class

A Health & Well-Being Coach partners with clients to assess their lifestyles, address their health concerns, and set short- and long-term goals. Health coaches support clients in setting personalized health goals that promote a client-centered vision of health and well-being.

The Health & Well-Being Coach will help clients in finding new ways to inspire healthier habits. The position will work to promote wellness and helping individuals realize their optimal well-being. The Health & Well-Being Coach will be responsible for developing a health coaching relationship with clients and team members and assisting them through the process of actively working towards better health by providing support, encouragement, and education.

Duties and Responsibilities of this Level

• Provides necessary coaching to support behavior change, on either individual or group basis.
• Utilizes the coaching model process to help clients clarify vision and values, assess readiness to change, determine focus and set goals, prepare for action, and maintain behavior change.
• Incorporates skills such as active listening and presence, motivational interviewing, reflection, and SMART goal-setting to assist client in making change.
• Establishes client-centered relationship that recognizes that the client is the expert in navigating their own lives, and provides the structure to serve as a facilitative partner.
• Contacts and performs initial interviews with individuals who are eligible for health coaching programs.
• Identify and provide appropriate resources to clients where needed.
• Supports the operational aspects of the employer in order to promote client satisfaction.
• Develops and conducts seminars and conventions for family members, clients or employees who are interested in learning more about health and wellness.
• Creates and distributes health education materials such, as brochures, to clients.
• Coordinates with clients' other healthcare providers in order to provide a well-rounded experience and optimize client outcomes.

Required Qualifications at this Level

Education

Bachelor's degree or higher; Preferred education in nursing, health promotion, health education, athletic training, nutrition or other health related field or counseling.

Experience

Preferred experience in healthcare or other health related setting.

Degrees, Licensure, and/or Certification

Must be certified as a National Board-Certified Health and Wellness Coach (NBC-HWC) by the National Board for Health and Wellness Coaching (NBHWC).

Knowledge, Skills, and Abilities

• Ability to project a professional image through in-person and telehealth interaction.
• Excellent interpersonal skills and ability to communicate effectively orally, in writing, and on both an interpersonal and group level.
• Possess above average optimism and the ability to motivate clients to make vital changes in their lives.
• Ability to handle details of confidential nature.
• Ability to independently manage multiple tasks and projects with competing priorities and deadlines.
• Demonstrated ethics, ability to act openly and honestly and promote organizational integrity.
• Strong with use of computer software tools and data files.
• Ability to complete documentation in a quick and efficient manner.

Distinguishing Characteristics of this Level

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.