Clinical Technician III- Duke Primary Care - Wake Forest
Duke University Health System
Location: Wake Forest, North Carolina
Internal Number: 220088
Duke Primary Care
Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021.
Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission.
Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patientâ€™s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.
Clinical Technician III- Duke Primary Care
Job Code: 4032
Pay Target: C2
Supervisory Responsibility: No
General Description of the Job Class
Perform a variety of multi-skilled support functions including specimen collection, receipt and preparation of specimens for analysis, lead support tech; assist with workflow coordination in area; teach and perform routine clerical and technical processes required for the smooth operation of the laboratory unit; responsible for the delivery of supplies to correct location; serve as a liaison to internal and external customers.
Within the clinical laboratories we embrace Dukes purpose, placing the patient at the center of everything we do. We do this by demonstrating behaviors that focus on delivering patient- and family- centered care and embodying the values that promote a positive work culture. We expect every team member to commit to these values and hold each other accountable in the spirit of mutual respect and belonging.
Duties and Responsibilities of this Level
Perform a variety of routine and specialized procedures.
Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, Point-of-Care Testing, urinalysis without microscope, phlebotomy, cyto preparatory, and specimen management.
Assist with coordination of technical activities pertaining to the needs of the operational department, such as, Phlebotomy, Cytology, and Specimen Management.
Communicate in a professional and courteous manner with patients, family and other medical personnel as necessary for problem recognition and initiation of the resolution and, if necessary, escalation to the next level. Obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
Perform a variety of routine and specialized specimen preparation procedures including, but not limited to, general laboratory specimen preparation, cytology specimen preparation, cytogenetics specimen preparation.
Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.
Receive and process specimens as required by respective laboratory area procedures and protocols.
Participate in the distribution of specimens, supplies and reports to the appropriate laboratory staff; perform messenger/courier activities as required.
Maintain inventory of supplies; reorder as required; stock supplies on carts and hand trays; wash glassware.
Utilize various hospital information systems and software.
Assist in training new personnel; provide technical assistance to new employees, students as assigned.
Make work assignments for Phlebotomy team members, review work of other employees, assist in training new personnel.
Maintain specimens and/or slides. Prepare reagents, dyes, etc. used in the processing of specimens.
Perform routine maintenance as required by laboratory procedures.
Participate in the development of new procedures, techniques and equipment
Participate in rewriting and maintaining lab procedures.
Assist with word processing, miscellaneous office tasks and maintaining office records.
Lead Support Techs.
Assist with workflow coordination in respective area.
**Perform other related duties incidental to the work described herein.**
Required Qualifications at this Level
Education: High School diploma or GED. For assignment to phlebotomy, completion of a structured phlebotomy training course and clinical rotation is recommended.
Minimal educational or experience requirements may be modified on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director if minimal CLIA requirements are met by the employee for the tasks being performed.
Experience: Alternatively, an equivalent combination of relevant education and/or experience.
At least 3 year's experience as a Clin Tech II preferred plus achieve required competency level for specified job responsibilities.
Degrees, Licensure, and/or Certification: For assignment to Phlebotomy Services, certification as a phlebotomist by a nationally recognized board/agency* may be required; certification of Basic Life Support preferred.
National Healthcare Association (NHA) --Clinical Laboratory Phlebotomy Examination (CLPlb), American Society of Clinical Pathologists-- Phlebotomy Technician Examination [PBT(ASCP)], International Academy of Phlebotomy Sciences (IAPS), National Phlebotomy Association (NPA), American Society of Phlebotomy Technicians (ASPT).
Knowledge, Skills, and Abilities: Basic and advanced phlebotomy and specimen processing skills
Knowledge of medical terms preferred.
Basic computer skills.
Effective communication skills.
Effective professional communication skills to interact with patients/ customers.
Basic supervisory skills in technical assistance to assist other clinical techs, scheduling, workloads, development of lab procedures.
Distinguishing Characteristics of this Level
Job Code: 00004032 CLINICAL TECHNICIAN III Job Level: C2
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.