Program Manager- Duke Regional Hospital Caring for Each Other
Duke University Health System
Location: Durham, North Carolina
Internal Number: 235257
Duke Regional Hospital offers the personal touch and hometown feel of a community hospital while serving as an essential arm of internationally recognized Duke University Health System. Duke Regional has served Durham, Orange, Person, Granville and Alamance counties for more than 45 years. To be successful at caring for our community and have a strong reputation among patients who seek our care, we have 3,500 team members who work together to provide exceptional, compassionate and equitable healthcare 24/7. We are a place of learning and acceptance for team members just starting their careers, as well as an institution of family culture and professional development for employees who have served for decades in our hospital units. Duke Regional has 388 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. We also offer care at our Duke Rehabilitation Institute, Davis Ambulatory Surgical Center, Duke Ambulatory Surgery Center Arringdon, Health Services Center, and Duke Behavioral Health Center North Durham. In fiscal year 2021, Duke Regional Hospital admitted 16,422 patients, performed 18,152 surgeries and welcomed 2,673 babies into the world. U.S. News & World Report ranked Duke Regional Hospital as #9 in North Carolina and #4 in the Raleigh-Durham area for 2021-22. The Human Rights Campaign consistently names us a Healthcare Equality Leader, and we are a Joint Commission-accredited and Magnet-designated hospital.
Duke Regional Hospital is seeking to fill their Program Manager position for the Caring for Each Other Program.
Occastionally needing to flex hours for evenings and Weekend shifts.
General Description of the Job Class
Provide direct support, coordination of volunteers, and administrative oversight to CEO (Caring for Each Other) program at the local entity, and partner with other CEO Program Managers across DUHS.
Duties and Responsibilities of this Level.
Provide proactive and responsive individual peer support to team members, including listening, validation, self-care, and referrals (e.g., PAS).
Facilitate group support with teams/staff after distressing events.
Facilitate conversations with colleagues around specific topics (to be organized centrally).
Review SRS submissions for emotional stress impacts (e.g., workplace violence) and offer proactive individual and/or group support with impacted team/individual.
Manage volunteers who provide emotional support rounding and other Caring for Each Other Services.
Coordinate with CIRP to assist in service provision after clinical and campus crises.
Attend staff and clinical team meetings as appropriate.
Work across DUHS with the CEO Program Managers to coordinate services, ensure consistent data gathering, provide updates, etc. (generally twice monthly meetings)
Attend the DUHS weekly wellbeing huddle, CEO huddle, and CEO/PAS huddle.
Support development and coordination of CEO volunteers within the entity.
Work closely with PAS on provisions of care opportunities.
Collaborate with local entity (e.g., chaplain services) in developing/coordinating employee well-being initiatives.
Knowledge, Skills, and Abilities
Work requires a Master's degree in Psychology, Counseling, Social Work or a related field.
Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience.
Degrees, Licensure, and/or Certification:
Licensed Clinical Mental Health Counselor (LCMHC) by the North Carolina Board of Licensed Clinical Mental Health Counselors or Licensed Clinical Social Worker
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