Ballad Health is an integrated community health improvement organization serving 29 counties of the Appalachian Highlands in Northeast Tennessee, Southwest Virginia, Northwest North Carolina and Southeast Kentucky. We're dedicated to improving the health of the people we serve. Our system of 21 hospitals, post-acute care and behavioral health services, and a large multi-specialty group physician practice works closely with an independent medical community and community stakeholders to improve the health and well-being of close to one million people.
Situated in the Appalachian Mountains of Northeast Tennessee/Southwest Virginia, this region offers a mild climate in all 4 seasons, extensive year-round outdoor recreational activities, unique historic/cultural environment, excellent public/private schools, a stable economy, affordable housing, and is just a short drive to either the Knoxville, Tennessee or Asheville, North Carolina area.
Ballad Health is seeking an experienced licensed registered nurse to fill the role of Director, Digital Care Clinical Operations. This person will be asked to lead the team and health system operations for our 24/7 Clinical Command Center. This position plans, organizes, directs, and monitors the clinical activities of the department. Responsibilities include the system transfer of patients, telemedicine operations, centralized system clinical functions that include bed placement, on-call schedules and various other centralized functions for the health system.
We are seeking an individual knowledgeable and experienced in the delivery and management of acute care hospital operations and the delivery of optimal patient care across the continuum of care. Experience in a tertiary/quaternary acute care hospital with complex operations is preferred.
The ideal candidate will be experienced in applying knowledge of nursing, leadership and management systems of patient care, personnel development, fiscal and clinical command center operations, performance improvement, and program development. They will also demonstrate the use of innovative ideas to increase productivity, increase efficiency, reduce costs, or increase revenue.
This person serves as a clinical subject matter expert in the use of telehealth at Ballad Health from a clinical perspective and works with the digital care Business Operations director as a dyad to ensure operational and clinical protocols are aligned.
The complete job description can be found on the Ballad Health Careers website.
Master’s degree in healthcare, MSN, MBA, or other related field
Our story begins with you. Our team members are the heart and soul of Ballad Health, and we care about you! We’re here to listen to our patients and meet their needs, but we know our patients aren’t the only ones with a story to tell. For our team members to be fully equipped to care for our patients and the community, we know you need to be cared for as well. We’re here to help you maintain a healthy work/life balance by offering support in the areas of team member benefits, career development, finance and health. And we’re happy to help take care of you so that you can do what you do best – take care of our patients – whether you’re a hands-on provider or you support those who are. We take care of our own.
Ballad Health offers competitive pay and benefits in order to attract the best talent to serve our patients. Our benefits package at Ballad Health includes: Medical insurance, Dental insurance, Prescription drug coverage, Counseling, Vision insurance, Short-term and long-term disability, Health savings account/Flexible spending account, and Retirement plan. We offer a number of voluntary benefits to help meet your unique needs too: Critical illness and accident insurance, V...oluntary disability insurance, Whole life insurance, Auto and home insurance, Identity theft protection, Pet insurance, and Personal and family legal coverage. Our team members also enjoy access to group discounts at many local, regional and national retailers. Ready to learn more? Browse the rest of our careers section and website to learn more about Ballad Health.