Charlotte, North Carolina
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Durham, North Carolina
Columbia, South Carolina, South Carolina
Durham, North Carolina
Durham, North Carolina
Durham, North Carolina
Durham, North Carolina
Durham, North Carolina
Durham, North Carolina
Durham, North Carolina
Durham, North Carolina
Durham, North Carolina
Posted: 10-Sep-24
Location: Wilmington, North Carolina
Type: Full Time
Salary: $62,126 - $83,870
Salary Details:
Preferred Education:
New Hanover County is seeking to hire Licensed Clinical Therapists for a new mental health program within New Hanover County. Funded through the county's mental health fund, these positions will be members of the Public Health Department and work within the 911 Public Safety Communications Center location. The Clinician will triage 911 calls from individuals experiencing crisis, mental health and/or substance use needs. to determine the appropriateness of a clinical intervention in addition to/ in lieu of law enforcement and/or emergency medical services. The team will use evidence informed intervention models rooted in harm reduction and trauma informed response principles that will provide behavioral health crisis response services to New Hanover County. The 911 Call Center Clinician will provide outreach by phone and in person to individuals experiencing non-violent behavioral health while working with other Emergency Communications personnel to dispatch resources as appropriate. This position will also intervene with persons who have frequent contact with 911 dispatch to explore and link to other service needs.
Essential Duties:
- Provide short-term crisis counseling to clients in behavioral health crises utilizing harm reduction and trauma-informed care principles in a variety of community settings.
- Support clients in urgent crisis situations requiring immediate attention over the phone by evaluating needs, assessing risks, supporting caller stabilization, and dispatching appropriate resources.
- Clinical Therapist may co-respond to calls as appropriate.
- Obtain information and effectively triage a call to the appropriate level of care.
- Perform lethality, environmental risk, and safety assessments and effectively relay this information to responding resources as appropriate.
- Engage with individuals that are intoxicated or under the influence of controlled substances.
- Engage with individuals that are experiencing acute mental distress.
- Refer and link patients, clients, or family members to community resources as appropriate.
- Develop appropriate follow up.
- Maintain confidentiality and respect the boundaries of clients experiencing emotional distress.
- Follow training and protocols to safely de-escalate behavioral health crisis situations over the phone.
- Obtain appropriate paperwork and maintain strict adhesion to confidentiality, documentation, and record-keeping requirements.
- Perform other duties as assigned that may be inherent to the position.
- Performs work during emergency/disaster situations.
Other duties include:
- Coordinate referrals to services and related agencies to meet the needs identified.
- Develop a personal knowledge of topics related to mental health, crisis interventions and evidence-based practices.
- Participate in training opportunities to maintain individual and organizational competency and professional licensing requirements.
- Attend staff and office meetings, and coordinate services with other community partners.
- Maintain timely and accurate documentation according to agency standards.
Physical Demands: Tasks involve extensive keyboarding on multiple keyboards, attentive listening to telephone calls and radio transmissions. Candidates must have the ability to exert very moderate physical effort typically involving some combination of stooping, kneeling, and lifting, as well as carrying, pushing, and pulling objects and materials of moderate weight, twelve to twenty pounds. Candidates must be able to work any shift assignments, including nights, weekends, holidays, overtime, up to 12-hour shifts. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment: General call center-type environment with air conditioning and fluorescent lighting. Noise level can be high as the office is active with phone calls, radio transmissions, signal, and equipment sound.
Hours:
Scheduled hours for this position will differ based on the assigned shift. The selected candidates can expect to work up to 40 hours per week, working 10 hours per day, 4 days per week. Shifts will range from 10 AM until 11 PM.
About Us:
New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. New Hanover County Public Health is a fast paced environment comprised of a team of dedicated professionals who stay committed to the County's goal of superior public health and public safety by providing services in the areas of nutrition, personal health, environmental health, school health, maternal health, child health, community health, counseling, epidemiology, lactation, health education and health administration. Ideal candidates for the Health department have an eye for detail, the ability to multi task and shift priorities seamlessly and an overwhelming desire to serve the citizens of our county.
New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, equity, innovation, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, and supports equitable and inclusive policies and growth opportunities. Our talented team has a passion for providing care and services that effect change in the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
Required Education and Experience:
Experience and education sufficient to obtain one of the following licenses.
- Licensed Clinical Social Worker (LCSW)
- OR Licensed Clinical Mental Health Counselor (LCMHC)
- OR Licensed Marriage and Family Therapist (LMFT)
- OR Licensed Psychological Associate (LPA)
- Must be able to obtain Division of Criminal Information (DCI) certification through the NC State Bureau of Investigations (SBI) in addition to other state requirements.
Out-of-state candidates that hold a Licensed Professional Counselor (LPC) license may be considered for hire but must apply to the LCMHC NC board to obtain an LCMHC license before being hired.
Provisionally licensed candidates may be considered. Priority consideration will be given to candidates with full licensure.
Must have excellent communication and decision making skills, and be able to work independently in a dynamic environment.
